We often receive items that are damaged during transit from our suppliers. Sometimes there's a leak in a product that damages the packaging. Sometimes there wasn't enough packing material in the box and something is scratched. We would never sell these items as new on the site, but they're perfectly usable. Just less pretty. So we'll sell them here at big discount so you get a great deal and we get some space back on our shelves for more products.All sales are final and no returns or exchanges on Scratch & Dent items.