WCS was, as usual, great to deal with in this case. They took the brush back and refunded me. Sadly, that is a reflection of what I thought of the brush. I have an omega boar with this handle, and I find the handle to be very comfortable and it looks good. On the synthetic model, however, the finish wasn't as nice, and the bristles were overly stiff compared to other synths I've tried. Again, WCS is always great. This particular brush wasn't. Still, for the money, it's not bad. But I'd spend more for lusher bristles.