Product Guarantee

 

Many of the products offered by West Coast Shaving (WCS) include warranties offered by their individual manufacturers/distributors. All items in need of warranty support are the responsibility of the manufacturer/distributor, as specified in the conditions and time period set forth in the manufacturer's warranty. WCS will assist you in any way possible to obtain service from any manufacturer, however, WCS is not liable in the event of the failure of the manufacturer/distributor to perform warranty service.

 

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Customer satisfaction is our number one goal

To Return an Item:

• All returns and exchanges must be pre-authorized by a WCS representative. Contact us at contact@westcoastshaving.com to speak to a Customer Service Representative to receive your return instructions.

• To obtain your refund, the item must be returned to us within 365 days of purchase, in new, unused condition (for sanitary purposes), in the original packaging, same condition as sold, with tamper-proof seals unbroken, if present, and with all literature and factory seals in place. All orders returned within 60 days will receive a refund via the original payment method. If it is over 60 days we will issue a store credit.

Returns Policy:

• You are responsible for shipping charges to return the item, with exception of damaged, defective, or incorrectly shipped items.

• Securely pack the item(s) you are returning and include a copy of your original packing slip. Ship the item only to the address provided to you by a Customer Service Representative when obtaining your return authorization.

• After we receive, inspect and process your return, a refund (less shipping) will be issued within 7 business days of receipt.

• For your protection, insure the package and ship via a traceable method. WCS is not responsible for lost or damaged packages.

• For more information