FAQ

Can’t find the answer you’re looking for? Reach out to our customer support team.

Are you open to the public?: We are currently operating online only.
Why is my order shipping from Pennsylvania?: In 2023 we moved our fulfillment center to Pennsylvania to improve delivery times and keep shipping prices low for our customers.
Can I order over the phone?: You bet! We'd love to talk to you on the phone. Just give us a ring, toll free, at +1 909-217-7149 Monday through Friday, 9:00am to 4:30pm Pacific Standard Time.
Can I change and/or cancel an order once it has been placed.: We try to accommodate changes or cancelations to orders before they ship, unfortunately if the order has shipped we are unable to make changes to the order.
Can I add to my already existing order?: Yes! Contact one our customer support representatives and they'll be able to assist further.
Why were some of my items cancelled?: If it contained alcohol or compressed air we had to cancel that item from your order if it was an international address, as shipping regulations would not allow us to ship such items overseas (a disclaimer should be noted on the product’s individual web page). We do apologize for any inconvenience, but we did issue you a refund for that item. Please do note, though, that it may take a few days for it to reflect on your Paypal or credit card account.
Why is the system rejecting my credit card?: The most common issue is if the billing address you provided us with does not match that of your credit card's billing address (please double check for any typos). The second most common cause is international banks, which don't support the fraud system our credit card processor uses. For international orders, we recommend you check out through Paypal to avoid this problem. Feel free to contact us if you have any problems or questions related to payment.
Is it possible to pay with a check or money order?: We do not accept checks or money orders at this time, sorry!
Can I pay with my gift-card (e.g. Visa, American Express)?: In order to be able to place an order with a gift-card, you would first need to register your card (by calling the card's customer service number). They should either ask for your entire billing address, or simply your zip-code. You might want to ask them how long it takes for their system to update that information, as it may take 24 hours or more. When that information has been updated, you would then be able to place your order (either online or over the phone) as normal.
Can promotions codes or discounts be combined?: At WCS, we do our best to have promotions every week, making sure we offer the best deals out on the market! This being the case, discount codes or promotions can NOT be combined.
What if something is out of stock?: Unfortunately, we cannot give you a completely accurate ETA on when an item will be delivered to us, as they often become back ordered at the manufacturer or get held up in Customs, which delays our re-stocking process. In the mean time, though, we suggest you place yourself on the waiting list (if you haven't done so already) so we can notify you via e-mail as soon as the product comes in. Just click on the "notify me" link next to the product availability information. This does not commit you to purchasing the product; it's only to inform you of when it is available, so you will have the option of ordering it.
Do I have to buy the product if I am placed on its Waiting List?: As soon as the particular item that you have placed yourself on the waiting list for comes back in stock, we notify everyone on the list at the same time. This gives everyone the same opportunity to purchase that item, if they still wish to do so. It is in no way a commitment to buy that product.
Do I have to buy the product if I am placed on its Waiting List?: As soon as the particular item that you have placed yourself on the waiting list for comes back in stock, we notify everyone on the list at the same time. This gives everyone the same opportunity to purchase that item, if they still wish to do so. It is in no way a commitment to buy that product.
Shipping Do you ship to (international country)?: Yes, we ship all over the world and are happy to be accessible to so many people.
For international orders, how long until my order arrives?: Typical delivery time for International orders is between 6-15 business days, but can take longer. Please allow 4 weeks before you contact us for further assistance.
For domestic orders, how long until my order arrives?: Unfortunately, tracking for USPS is often not real-time updated, and sometimes, not updated at all, but they are very reliable.